# Privacy Policy | Locksmith Excel Enterprise > How Locksmith Excel Enterprise collects, uses and protects your personal information. URL: https://locksmithpj.my/privacy-policy/ # Privacy Policy Last updated: June 3, 2026 This Privacy Policy explains how Locksmith Excel Enterprise ("we", "our", or "us") collects, uses and protects the personal information you share with us through our website at https://locksmithpj.my [https://locksmithpj.my →](https://locksmithpj.my) , via WhatsApp, by phone or in person at our workshop. ## What we collect When you contact us for a locksmith service, we may collect: - Your name, phone number, and (optionally) email address - Your service address or location pin - A description of the lock, key, card or vehicle you need help with - Proof of ownership or residence when required for safety-sensitive jobs (safe opening, all-keys-lost car keys, lockouts) - Basic site analytics (pages visited, time on page, referrer) when you browse our site ## How we use your information We use your information solely to: - Reply to your message and arrange the locksmith service you've requested - Confirm scope, pricing and any documentation needed before work begins - Process payment for the service - Improve our website and service quality (in aggregate, non-identifying form) We do not sell or rent your personal information to third parties. We do not send marketing emails. ## How we store and protect your information Customer messages are held in our WhatsApp Business, email and order records for the period needed to complete the job and respond to warranty queries. We restrict access to these records to the locksmiths on our team. Where possible, sensitive information (such as ownership documents for car key creation) is destroyed once the job is complete. ## Cookies and analytics Our website uses minimal cookies for basic site functionality and (where enabled) Google Tag Manager / Google Analytics for understanding how visitors use the site. You can disable cookies in your browser settings. ## Your rights You can ask us to: - Tell you what information we hold about you - Update or correct that information - Delete that information, where we're not legally required to keep it To exercise any of these rights, contact us via the details below. ## Third-party services Our contact forms are processed through the LocusPilot lead-capture service, which forwards your enquiry to our team. Map embeds on our service-area pages are served by Google Maps. These services have their own privacy policies. ## Changes to this policy We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent change. ## Contact us Locksmith Excel Enterprise 6-1, Jalan PJU 8/5e, Bandar Damansara Perdana 47820 Petaling Jaya, Selangor, Malaysia Phone / WhatsApp: 012-276 7788 [tel:+60122767788 →](tel:+60122767788)